Emergency Dispatch for HVAC and Plumbing: How to Route Urgent Calls to the Right Tech
Three o’clock. Hottest day of the year. The phone rings and it’s a family whose AC just quit, there’s a…
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Field Service
Route Planning
Bodha handles field service route planning, recurring schedules, and customer updates in one place, so your team hits more jobs a day with less time lost on the road.
- No credit card required
- Setup in under 5 minutes
- Cancel anytime
More jobs per day
25
%
Faster route planning
10
X
Less drive time between jobs
30
%
Trusted by 1,000+ businesses
Where a field service day leaks time
The jobs get booked, but the day still slips. Bodha takes the routing and scheduling off your plate so your team spends the day on jobs, not planning them. Here’s how.
- The problem field teams face
- Technicians zigzagging across the territory between jobs
- Recurring visits slipping past their due date
- Job access notes and details lost in texts and spreadsheets
- The office fielding "when's the technician coming?" calls
- No clear view of who's due, who's covered, and who's behind
- How Bodha solves it
- Optimized routes that order each tech's day by drive time
- Recurring schedules that flag who's due, automatically
- Job notes and access details on the technician's app
- Automatic arrival updates that quiet the office phone
- A calendar and reports that show every job's status
20 -30 %
average fuel savings
$100 +
Saved monthly
3 +
More stops per day
1 Hour
Less driving time
No credit card required. Start optimizing routes in seconds.
More jobs, less windshield time
The fastest order for the whole team's day.
Bodha field service route optimization orders each technician's jobs around time windows, hours, and drive time, cutting the miles between jobs so the team fits more service calls into a day.
Optimize each field technician's day of jobs in seconds
Order jobs by time window, priority, and drive time
Balance the day's work across the team by territory and load
Re-optimize when an urgent job drops into the schedule
Every job, documented at the door
Photos, signatures, and notes, captured offline.
Each service call is logged with photos, a signature, and the technician's notes, captured offline so a job in a basement, a rural site, or a dead-signal building still records cleanly and syncs later.
Photo and signature capture at the job
Notes on what was done and what to check next visit
Works offline, syncs when signal returns
A clear record tied to the customer for every visit
"When's the technician coming?" answers itself
Customers track the visit, on your brand.
Bodha texts and emails customers when a job is scheduled, en route, and done, each with a live tracking link, so they stay informed without calling your office.
Automatic updates at scheduled, en route, and completed
A branded tracking page with the technician's arrival window
Fewer inbound "what time?" calls tying up the office
Live technician location and status for the dispatcher
Recurring visits and customer records, built in
Routing and a customer database in one tool.
Bodha goes past the route. Set a cadence for repeat jobs and it shows who's due, then drops them onto an optimized route, each with access notes, history, and requirements on the technician's app.
Recurring service schedules on weekly, monthly, or custom cadences
A schedule calendar with a load view to balance busy days
Customer profiles with access notes, history, and requirements
Adherence reports that flag any recurring visit slipping
How Bodha’s field service route planning works
From your job list to an optimized day, in six steps. Setup takes under an hour, and you’ll see results on day one.
Set recurring plans
Put repeat visits on a cadence so Bodha tracks who's due.
Optimize the route
Bodha sequences each technician's jobs around time windows, hours, and drive time.
Hit the road
Routes land on each tech's app with addresses, access notes, and job details.
Update clients
Automatic texts and emails keep customers posted, with a live tracking link.
Capture and review
Technicians log proof of service at the door, and reports show drive time and adherence.
Ready to streamline your Field operations?
No credit card required · 7-day free trial · Cancel anytime
Why field teams choose Bodha
Bodha gives field teams the routing and scheduling that make the day run, without the weight of a full field service platform: real route optimization and customer tools, at a price that fits.
Routing and scheduling
One tool optimizes the route and runs your recurring schedule, instead of two systems that don't share data.
Right-sized for field teams
If you don't need the heavy back office of a full FSM, Bodha gives you the routing and customer updates that actually move the day, and nothing you won't use.
Fast and affordable to start
Import your clients and you're optimizing routes the same day, at a price that works for a small operation.
Customer context in the field
Access notes and job details ride to the technician's app on every stop.
Fewer office calls
Automatic arrival updates and a tracking page cut the "what time?" calls.
Proof on every visit
Photos, signatures, and notes documented for every job, online or off.
Our Mission: Make Every Delivery Count
Bodha was built to fix the chaos dispatch teams deal with every day. Manual spreadsheets, constant driver calls, no visibility into delivery status, and customers asking for updates.
So we built what last-mile teams actually need. We help delivery businesses of all sizes, from solo drivers to fleets managing dozens of vehicles, plan better routes, dispatch faster, and keep customers informed.
The goal is simple. Make delivery operations faster, leaner, and more profitable
Founded
2024
Active Users
10
K+
Team Users
1000
+
Daily Deliveries
100
K+
Certified & Compliant
SOC 2 Certified
GDPR Compliant
256-bit SSL
99.9% Uptime SLA
Team Collaboration
A route planner for field teams, and every role on them
Plan, dispatch, and track in one place, with a route planner for field teams that keeps the office, technicians, and managers working from the same picture.
For Office/ Dispatchers
The command center for scheduling and routing the day.
- See who's due on the calendar and add them to a route
- Drag-and-drop route adjustments
- Live technician location and status
- Customer profiles, notes, and access details in one place
For the Technicians
A simple app to run the route and document each job.
- Turn-by-turn navigation to every job
- Access notes and job details on the stop card
- Photo, signature, and service-note capture
- Works offline, syncs when signal returns
For Owners / Managers
The reports to keep the operation efficient.
- Jobs per technician, completion rates, and time on site
- Recurring-visit adherence: due vs. served
- Drive-time and cost breakdowns per route
- Export to CSV for analysis or billing
Faster route planning
100
%
Technician status
10
+
Office calls reduced
43
%
Loved by delivery teams
Join thousands of businesses growing with Bodha.
The automated texts are what made the biggest difference for us. Customers get a message in the morning telling them roughly when the truck is coming, and the second the driver marks the pickup done they get a confirmation with a photo and timestamp. Before this we had no way to prove a pickup happened if a customer disputed it. Now it's all right there. Our support calls dropped massively and the drivers don't have to explain themselves to dispatch anymore either.
Marcus V
Our lads were carrying two devices to every single drop, 1st phone for the route and a separate scanner for the parcels. I asked Bodha if they could build the scanning straight into the app. Thought they'd say it's on a waiting list. Instead they had it done in a few weeks for us. Drivers just use the phone camera now, scan the parcel, done. We got rid of the old scanner hardware altogether which saved us a fair bit on its own.
Brett C
Guides & Resources
Expert advice for running a better delivery operation.
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Frequently Asked Questions
Everything you need to know about Field Service Route Planner.
Field service route planning is the process of organizing a field team's daily jobs into the most efficient order across one or more technicians, factoring in time windows, job durations, and drive time. Good field service route planning cuts windshield time, fits more service calls into each day, and keeps recurring visits on schedule.
Field service route optimization is the step that sequences each technician's jobs into the fastest practical route, around priorities, working hours, and real road drive times. Bodha re-optimizes on the fly when an urgent job is added, so the team stays efficient even when the day changes.
Bodha is field service routing software with recurring scheduling and customer management built in. It optimizes routes, runs recurring visits, tracks technicians, and updates customers. It isn't a full field service management platform, so it doesn't handle invoicing, parts inventory, or work orders. Teams that need those usually pair Bodha with their system of record.
Yes, Bodha works as a route planner for field teams of all kinds, including sales reps, inspectors, cleaners, installers, and recurring-maintenance crews. It optimizes each person's route, keeps recurring visits on schedule, and keeps customers informed, which suits field teams that need routing without a heavy back office.
Yes, Bodha works as a route planner for field teams of all kinds, including sales reps, inspectors, cleaners, installers, and recurring-maintenance crews. It optimizes each person's route, keeps recurring visits on schedule, and keeps customers informed, which suits field teams that need routing without a heavy back office.
Yes, Bodha works as a route planner for field teams of all kinds, including sales reps, inspectors, cleaners, installers, and recurring-maintenance crews. It optimizes each person's route, keeps recurring visits on schedule, and keeps customers informed, which suits field teams that need routing without a heavy back office.
Route optimization for field technicians reduces costs by cutting the miles and idle time between jobs. Tighter routes mean less fuel, less overtime, and more billable jobs completed per technician each day, which is where the return on a routing tool usually shows up first.
No. Bodha optimizes the route and balances the day by territory and workload, but it doesn't match jobs to a technician's specific skill or certification. Teams that need skill-based dispatch typically handle that in their scheduling system, and Bodha optimizes the routes around the assignments they make.
Yes. Bodha runs recurring visits on weekly, monthly, or custom cadences and shows who's due on a calendar, then turns those visits into an optimized route. Adherence reports flag any recurring job slipping past its date.
Yes. Each customer profile holds access notes, job details, and history, and they ride to the technician's app on the stop card, so the tech arrives prepared without digging through texts.
Yes. Bodha sends automatic branded text and email updates when a job is scheduled, when the technician is en route, and when it's complete, each with a live tracking link, which cuts the "what time?" calls to your office.
Most field teams are set up within an hour. You import your jobs and customers, set any recurring schedules, optimize the first routes, and dispatch to technicians the same day.
Run a tighter field service operation
Join the field service teams using Bodha to optimize routes, keep recurring visits on schedule, and keep customers informed.